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Videx Limited Warranty on CyberLock Hardware
Return Procedure for CyberLock Hardware
Videx, Inc. warrants this product to be free from defects in material and workmanship for a period
The following procedure should be followed when returning items to Videx for repair, replacement,
of one (1) year from the date of original end user purchase. Videx, Inc. agrees to repair or, at our
option, replace this product without charge if found to be defective during the warranty period.
1. Contact the Videx Technical Support Department to discuss the equipment problem (phone 541- 758-0521,
This warranty does not cover damage or failures caused by products or services not supplied by Videx,
fax 541-752-5285, or email firstname.lastname@example.org). This step is important because, in many cases, the problem
Inc., or which result from abuse, attempted burglary, vandalism, misuse, neglect, mishandling, faulty
is minor and can be corrected over the phone. If the problem is not resolved, a Service Order number
installation, alteration, or modifications of the products supplied by Videx, Inc. This warranty does
(SVO#) will be issued for returning the product. The serial number of the non-working hardware must
be provided prior to the repair to qualify for warranty. The serial number may be given to Technical
not cover exterior finish; i.e., color change due to weather, salt air, or chemicals. Only the weather-
Support or included with return of the product.
resistant CyberLock cylinders (CL-6P3WR & CL-OVLWR) are warranted for use in padlocks. Periodic cleaning of the face of the lock is recommended for dirty or outdoor installations.
2. CyberLock cylinders sent in for repair or upgrade must be reset to qualify for warranty repair.
Videx, Inc. liability hereunder is limited to the purchase price of the product. In no event shall the
3. Include the following items with the product for repair: The serial number of the non-working hardware,
company be liable for any consequential, indirect, incidental, or special damages of any nature
the assigned SVO#, your name, company name, return address, telephone number, and description of the
arising from the sale or use of this product, whether in contract, tort, strict liability, or otherwise.
problem. If the repair is under warranty, include the bill of sale as proof of original retail purchase date.
Videx, Inc. strongly recommends that this product not be installed in a location where installation
If it is a non-warranty repair, also include your method of payment for the repair fee and return shipping charges. Videx accepts payment via check or money order in US dollars, Visa, MasterCard, American
could result in bodily injury, loss of life, or property losses that exceed $10,000. Videx is not
Express, or C.O.D. If you have Net 30 credit terms with Videx, or are a government agency, school, or
liable for the cost of labor to remove or replace locks, or for the cost of transportation to or from
hospital, include your purchase order number and ‘bill to’ and ‘ship to’ instructions.
4. Place the SVO# you received from the Technical Support Department on the outside of the package.
No other warranty, either expressed or implied, is authorized by Videx, Inc. Videx, Inc. assumes
Ship the package to Videx, Inc., 1105 N.E. Circle Blvd., Corvallis, OR 97330, with the shipping charges
no responsibility for any special or consequential damages resulting from the use of this product
or arising out of any breach of warranty. All expressed and implied warranties, including the
warranties of the merchantability and fitness for a particular purpose, are limited to the
5. When the product is received by Videx, it is logged into the Service Department, checked for problems,
repaired or exchanged with a remanufactured unit, and tested. Exchanges are typically done within three
warranty period set forth above.
days. Repair of specific product is usually completed within 12 business days.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
6. Products are returned to you by the same method of transportation used to deliver the product to Videx,
limitations on how long an implied warranty lasts, so the above exclusions or limitations may not
unless another method is specified. If the repair is under warranty, Videx will pay the return shipping
charge; if it is a non-warranty repair, you are responsible for the return shipping charge.
Repair/Replacement Fees for CyberLock Hardware
Customer Support Policy
During the first year from the date of original end user purchase, repair or replacement is done at
Videx has a commitment to provide excellent customer support. In the event you experience any
no cost. During the following years, the repair or replacement fee will vary according to the length
problems with Videx equipment, please contact the Videx Technical Support Department and our
of time from purchase. Prices subject to change without notice. See schedule below.
If after contacting Technical Support it has been determined that a product is to be returned, please
carefully pack the product and send it prepaid and adequately insured to Videx, Inc., 1105 NE Circle
Blvd., Corvallis, OR 97330 USA, together with your purchase receipt or other proof of the date
of original purchase. It would be helpful to include a note detailing the problem.
FCC Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
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