Cathkincottage.co.za

Quality Assurred Assessment Report for
Cathkin Cottage B&B - Drakensberg Central, KwaZulu-natal.
Our assessor visited your establishment on the 23 February 2011 and compiled the following report.
Check In
Guests are welcomed on arrival and shown to their room
A Guest Register is signed
General Efficiency
This establishment is very well run
Cleanliness
All aspects of this establishment are clean, neat and tidy.
Maintenance
No maintenance issues were obvious
Friendliness
Leila's Parents are managing the B & B, they are a delightful, friendly couple who make the Guest feel welcome.
Local Knowledge
They are familiar with the greater area and have a comprehensive list of "things to do" in their brochure.
Service and Efficiency
Comprehensive Directory of Services
Accept credit cards
Due to the fact that the House is in the Champagne Valley estate, all Guests have access to all the facilities and activities of the Drakensberg
Sun
Food Quality
Excellent quality, well prepared and presented
Buffet layout of cereals, Yoghurt, fresh fruit salad etc
Guests are given a Breakfast menu which has a Hot porridge choice of 3 types.
Further to this, there are 4 options
Full English
Choice of Mini Quiche
Choice of Omlettes
Choice of Scrambled egg on Croissant
Very good menu
Bedrooms - room type 1 - space, comfort and decor
4 bedrooms differ in size and configuration in a minor way, but generally offer the same standard of facility and furnishings.
All rooms have independent entrances
All rooms have patio furniture
All rooms have radio/CD players
All rooms have adequate lighting except for Vanilla which needs reading lights for both Guests
The rooms have been named, Vanilla Room, Marshmallow Room, Chocolate Room and Liquorish Room. This has a certain "sweet" appeal!
Rooms are decorated with framed PicturesLarge padded headboards, bedside pedestals, BICGood quality base and mattress, Duck down duvets, white percale linenFan, heater and hot water bottlesTea / coffee stationBlock out curtainsVanilla Room has small kitchen cabinet with bar fridgeMarshmallow, Lovely dark wood and brass Butlers trays next to bed.
Asbestos heaterChocolate Room, same standard and furnishingsLiquorice Room, Wrought Iron Head Board, "walk in" dressing room Bathrooms - room type 1 - space, comfort and decor
All bathrooms are of a "high" standard as far as tiling and layout goes
Vanilla room, Corner G & A shower
Marshmallow room, Bath with G & A panel, hand held shower
Chocolate room, Bath and Glass panel, hand held shower
Liquorice room, Big corner frame less shower, Bath
White and Coloured Home Zone towels
Amenities: PA shampoo, bath and shower gel, body lotion, hand wash, Tissues, sani bags, air freshener, wrapped soap.
Public Areas
Lovely open covered patio looking out onto the mountains
Conventional ceiling, sealed concrete floor with mats, drop down blinds, B I fire place
Upholstered lounge suite
Solid wooden tables with wrought iron and cushion seats
Solid side board for presentation
Additional formal dinning room, solid wood table, High backed chairs
Library cabinets
Carpeted
Building Exterior
Very good condition
Parking
Dedicated parking
Gardens/grounds
Beautiful gardens, a mix of lawns, shrub and flowers
Round swimming pool with pool lounges and umbrellas
Security
Boomed estate
Overall
This "Cottage" offers the Guest the quintessential Berg experience in a homely atmosphere.
Commendations
Great location, beautiful views
Good accommodation
Great hospitality
Excellent enhancement of Guest experience having the facilities of the Drakensberg Sun available.
Concerns
Must consider reading lamps for each Guest (Vanilla room)
Web Review
A very good website

Source: http://www.cathkincottage.co.za/images/report.pdf