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Westpac - Extensive Response Code Report
00 -Approved
Approved. The transaction completed successfully Who to Contact
Contact Details
Related Files
01 -Contact Bank
Declined-refer to card issuer. Unable to obtain electronic authorisation.
Who to Contact
Call for authorisation from appropriate card issuer.
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
02 -Contact Bank
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
03 -Contact Bank
Who to Contact
Contact the Westpac Help Desk
Check that Westpac have the correct Pinpad ID (PPID) on file for yourTerminal ID. You will need to call the Technical area on the Westpac Contact Details
Related Files
04 -Contact Card Issuer
EFTPOS cannot be completed on this card.
Who to Contact
Contact the Westpac Help Desk
Try another form of payment. The card holder should contact their bank.
Contact Details
1800 029 749
Related Files
05 -Cannot Pay
Who to Contact
Contact the Westpac Help Desk
Try another form of payment. The card holder should contact their bank.
Contact Details
1800 029 749
Related Files
06 -Cannot Pay
Who to Contact
Contact the Westpac Help Desk
Try another form of payment. The card holder should contact their bank.
Contact Details
1800 029 749
Related Files
08 -Approved
Who to Contact
The transaction was approved with signature Contact Details
Related Files
12 -Tran not allowed
Who to Contact
Retry the transaction using a different account or obtain another form of Contact Details
This is a bank generated response, contact the bank Related Files
13 -Invalid Amount
Who to Contact
Contact the Westpac Help Desk
Retry the transaction, if the error continues contact the bank Contact Details
1800 029 749
Related Files
14 -Card Number Invalid
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
15 -No Such Issuer
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
30 -Format Error
Who to Contact
Power reset the Pinpad and then retry the transaction Retry the transaction, if the error continues contact the bank Contact Details
1800 029 749
Related Files
31 -Card Unsupported
The card type is not supported by this bank, the merchant will have to Who to Contact
seek payment by another means, cash or another card.
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
33 -Expired Card
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
34 -System Error
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
36 -Restricted Card
There has been an error with the card, it is restricted Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
38 -PIN Error Refer
The allowable PIN tries has been exceeded Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
39 -Account Type Error
Account type doesn't exist. The customer probably selected the wrong Who to Contact
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
41 -Card Error Refer
There has been an error with the card it has been reported lost.
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
43 -Card Error Refer
There has been an error with the card, it has been reported stolen.
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
51 -Cannot Pay
Insufficient funds to complete this transaction.
Who to Contact
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
52 -No Cheque Account
A cheque account doesn't exist on this card.
Who to Contact
Contact the Westpac Help Desk
Try the transaction again with another account type.
Contact Details
1800 029 749
Related Files
53 -No Savings Account
A savings account doesn't exist on this card.
Who to Contact
Contact the Westpac Help Desk
Try the transaction again with another account type.
Contact Details
1800 029 749
Related Files
54 -Card Expired
Who to Contact
Contact the Westpac Help Desk
The customer will have to get a new card, the merchant will have to seekpayment by another means.
Contact Details
1800 029 749
Related Files
55 -PIN Incorrect
The PIN is wrong. The PIN has to be re-tried.
Who to Contact
The cardholder has enetered the wrong PIN Contact Details
This is a bank generated response, contact the bank Related Files
56 -No Card Record
The bank cannot accept payment on this card.
Who to Contact
Contact the Westpac Help Desk
Retry the transaction on another card, if the error continues contact thebank Contact Details
1800 029 749
Related Files
57 -System Error
This transaction is not permitted to the card holder.
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
58 -Invalid Trans
This transaction is not permitted to the terminal.
Who to Contact
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
61 -Limit Exceeded
The withdrawal amount has reached it's limit Who to Contact
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
62 -Card Error Refer
There has been an error with the card, the card is restricted Who to Contact
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
63 -Keys Incorrect
The security keys in the pinpad are not correct.
Who to Contact
Contact the Westpac Help Desk
Ensure that another PINpad is not using the same terminal ID. Log thePINpad on. If the error continues contact your hardware provided as the Contact Details
Related Files
75 -PIN Error Refer
The allowable number of PIN tries has been exceeded Who to Contact
Obtain another form of payment if the problem continues This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
77 -Approved
Who to Contact
Contact Details
1800 029 749
Related Files
91 -ISS Not Available
Who to Contact
Contact the Westpac Help Desk
Retry the transaction, if the error continues contact the bank, or call forauthorisation and process as a manual (e.g voucher) transaction.
Contact Details
1800 029 749
Related Files
94 -Cannot Pay
There has been a duplicate transaction.
Who to Contact
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
96 -System Error
System malfunction, this is a general error.
Who to Contact
This is a bank generated response, contact the bank, call them if the Contact Details
Related Files
97 -Approved
Settlement only. The reconciliation totals have been reset.
Who to Contact
Contact Details
1800 029 749
Related Files
98 -MAC Error
Who to Contact
Contact the Westpac Help Desk
Ensure that another PINpad is not using the same terminal ID. Log thePINpad on. If the error continues contact your hardware provider as the Contact Details
Related Files
A1 -Recursive Call
This error can only occur if the POS System has attempted to use the Who to Contact
PC EFTPOS system whilst it is already processing a request from the Contact Details
This is normally a development problem. The POS Vendor will have tocheck their system.
Related Files
ActiveX Control Overview.pdf
A2 -General Failure
Windows Error. This should never occur. Check to see if the computer is Who to Contact
This is a development problem. The POS Vendor will have to check their Contact Details
Related Files
A4 -Invalid Merchant
This error occurs when the POS system attempts a transaction for a Who to Contact
merchant number that does not exist.
Contact Details
Related Files
A7 -Internal Buffer
This error is sent if the ActiveX control receives a message from the Who to Contact
EFTPOS system that is smaller than is expected.
Have your POS Vendor enquire with PC-EFTPOS to ensure that the Contact Details
correct versions of the ActiveX control and EFT Client are being used.
Related Files
B2 -Unsupported Operation
The operation that was attempted by the POS is not supported in this Who to Contact
This is a development problem. The POS Vendor will have to check their Contact Details
Related Files
B3 -Client Offline
The EFT Client is not running. This could be from the service being Who to Contact
stopped or another program using the EFT Client.
Check that only one version of the software is running. Also check that Contact Details
the generic POS is not running. Close all applications and reboot Related Files
Installation Files.
B4 -Internal Buffer
This error is sent if the ActiveX control receives a message from the Who to Contact
EFTPOS system that is larger than expected.
Enquire with Ingenico to ensure that the correct versions of the ActiveX Contact Details
control and EFT Client are being used.
Related Files
B5 -Invalid Amount
The POS has sent an invalid amount to the PC EFTPOS system.
Who to Contact
Contact your POS Vendor
Contact Details
• The Purchase or Cashout amount being too large. • A cash out of $0.00 as a transaction.
Related Files
• The amount is zero for the purchase.
• Check the transaction B6 -Invalid Dialog
The POS has set up invalid dialog parameters.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
B7 -Invalid TXNTYPE
The POS has sent an invalid Transaction type. It could either be an Who to Contact
invalid settlement option or an invalid transaction type.
Contact Details
Related Files
B8 -Invalid TXNREF
The POS has sent an invalid transaction type. It may be too large or Who to Contact
Contact Details
Related Files
BY -PINpad Busy
The PINpad has reported that it is currently Busy processing a Who to Contact
transaction. This transaction may be a reversal or some other housekeeping task that the PINpad performs.
Contact Details
The operator should wait (up to 30 seconds) and try again.
Related Files
D0 -Invalid AuthCode
The POS has sent an invalid authority code. The length is too long Who to Contact
Contact your POS Vendor
Contact Details
Related Files
E2 -No Previous Txn
No previous transaction results when the PINpad tries to retrieve a Who to Contact
transaction that hasn't occurred. This may happen when the PINpad is Contact Details
Related Files
P2 -System Error
Who to Contact
Contact the Westpac Help Desk
Contact Details
1800 029 749
Related Files
P3 -System Error P3
Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
P6 -System Error P6
Invalid module, version number, or checksum received Who to Contact
Contact the Westpac Help Desk
This is a bank generated response, contact the bank Contact Details
1800 029 749
Related Files
P7 -System Error
Parameter download aborted by terminal re-logon Who to Contact
Contact the Westpac Help Desk
Contact Details
1800 029 749
Related Files
P8 -System Error P8
Who to Contact
Contact the Westpac Help Desk
This is a common problem with the Westpac with new installs orupgrades. There is a configuration wrong at the bank. It will be either that Contact Details
the software version is wrong, or that the system has been set up to receive a transaction from a Supertrack device. Inform the bank and they Related Files
PF -PINpad Offline
The PINpad is not responding. The possible causes could be a lack of Who to Contact
power or it is attached to the wrong com port. There is something set up incorrectly in the PC Bios affecting the PINpad. The PINpad is damaged.
Contact Details
Check the power and the com ports. This is the main reason for thiserror. Ensure all cables are plugged in correctly.
Related Files
Installation Files.
See if the PINpad is damaged. Check the screen display, if it is blank itmay indicate damage to the PINPad.
T0 -Approved
PINpad is idle awaiting a PC-EFTPOS Client request. The transaction Who to Contact
Contact Details
Related Files
T4 -System Error
Who to Contact
Contact the Westpac Help Desk
There has been a corrupt logon RCV from the bank Contact Details
1800 029 749
Related Files
T8 -Invalid Amount
An invalid amount was entered into the PINpad Who to Contact
Contact your POS Vendor
Contact Details
Related Files
TB -No CPAT
A CPAT entry doesn't exist for the swiped card Who to Contact
Contact the Westpac Help Desk
Contact Details
1800 029 749
Related Files
TE -No Cash On Credit
A cashout transaction was attempted on a credit account Who to Contact
Contact Details
Related Files
TF -Init Required
PINpad requires logging on to the bank.
Who to Contact
Contact your POS Vendor
This is not an error. The PINpad requires a logon which it will do nexttime it contacts the bank Contact Details
Related Files
TG -Display Error
Who to Contact
Contact your POS Vendor
There has been a communication problem between the PINpad and thePOS. Check the cabling of the PC to the PINpad, arrange to replace the Contact Details
PINpad and cables if this continues to occur.
Related Files
TH -Printer Error
Who to Contact
Contact your POS Vendor
The printer is not responding. Check the printer connections, the printerpower and the printer paper Contact Details
Related Files
TI -Operator Timeout
Who to Contact
See the operator
The POS operator has cancelled the transaction at either the "entercard", "select account" or "enter pin" prompts Contact Details
Related Files
TJ -System Error
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
TL -Signature Error
The signature was declined by the operator Who to Contact
See the operator
The transcation was declined on a signature request by pressing no onthe dialog screen Contact Details
Related Files
TM -Operator Cancelled
The operator cancelled the transaction when a card of PIN or Account Who to Contact
Contact Details
Related Files
TQ -Expiry Error
Who to Contact
Retry the transaction using a card which has not expired Contact Details
Related Files
TV -Reversal Pending
The terminal has a reversal waiting to be uploaded to the bank. The Who to Contact
terminal cannot be configured until this reversal has been uploaded Log the PINpad on. This will force the reversal to be sent to the bank.
Contact Details
Related Files
TX -Cannot Process
The PINpad is unable to process the request because it is not ready or Who to Contact
the host has rejected a reversal or Payment advice transaction.
Contact Details
1800 029 749
Related Files
TY -Card Rejected
Who to Contact
Contact the Westpac Help Desk
Retry the transaction on another card.
Contact Details
1800 029 749
Related Files
TZ -Invalid Account
The selected account is not valid for the swiped card, for example Who to Contact
SAVINGS was selected on a credit only card.
Retry the transaction and select a valid account for the card, or try a Contact Details
Related Files
X0 -No Response
The Transaction timed out at the bank.
Who to Contact
Contact Details
• That the merchant and terminal ID's are correct. Westpac has 8 digitMerchant ID and 8 digit Terminal ID.
Related Files
• The EFT SRV may have been set up for the wrong bank, check theEFT Server Control Panel • Ensure that the Argent terminal adapter cable is a standard RS232cable, not a null modem cable.
• Also ensure that the bank has programmed the terminal ID's andenabled them to their system.
X2 -Error 09
Who to Contact
Contact the Westpac Help Desk
Contact Details
1800 029 749
Related Files
X3 -Error 01
Who to Contact
Contact the Westpac Help Desk
Contact Details
1800 029 749
Related Files
X4 -System Error
Who to Contact
Contact PC EFTPOS
The PINpad has detected a mismatch on the STAN returned from thebank. Perform a manual logon if possible Contact Details
02 9998 9800
Related Files
X6 -Invalid Terminal ID
The PINpad has recevied a host message with the incorrect terminal id Who to Contact
Contact the Westpac Help Desk
Contact Details
1800 029 749
Related Files
X7 -MAC Error
MAC error detected by PINpad. Check the cables Who to Contact
Contact PC EFTPOS
The PINpad has detected a fault with the message authentication errorreturned from the bank. The transaction will retry the PINpad with a logon Contact Details
Related Files
X8 -System Error
Who to Contact
Contact the Argent Help Desk
The transaction has failed due to an error at the Telstra NAC. The PDUerror Number will give an indication of what has failed Contact Details
1300 137 100 Option 4
Related Files
X9 -System Error
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
XA -System Error
Who to Contact
Contact PC EFTPOS
Contact Details
02 9998 9800
Related Files
XB -System Error
Who to Contact
Contact PC EFTPOS
An invalid response code was received from the bank Contact Details
02 9998 9800
Related Files
XC -Message Error
Who to Contact
Contact PC EFTPOS
An invalid message type was received from the bank Contact Details
02 9998 9800
Related Files
XD -Luhn Check Error
The LUHN check failed on the card. Either the card is invalid or the Who to Contact
Contact Details
1800 029 749
Related Files
XE -Invalid Month
The month value in the expiry date is invalid Who to Contact
If the card was swiped you should try another card, if the card numberwas entered into the terminal you should re-enter a valid expiry date.
Contact Details
Related Files
XG -Unsupported Transaction
The transaction type attempted is not supported by this PINpad.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
XN -Txn Not Allowed
The attempted transaction is not allowed on this PINpad.
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
XT -Config Required
The terminal needs to be configured before a transaction can be Who to Contact
Configure the PINpad and attempt the transaction again. Refer to your Contact Details
EFTPOS manual or POS vendor for details on configuring your PINpad.
Related Files
XU -No Cashout Allowed
Cashout has been disabled on this terminal.
Who to Contact
Contact the Westpac Help Desk
Contact your bank helpdesk to get cashouts enabled, and then retry thetransaction Contact Details
1800 029 749
Related Files
XV -No Refund Allowed
Refund has been disabled on this terminal.
Who to Contact
Contact the Westpac Help Desk
Contact your bank helpdesk to get refunds enabled, and then retry thetransaction Contact Details
1800 029 749
Related Files
XW -No Pre-Auth Allowed
Pre-Auth has been disabled on this terminal.
Who to Contact
Contact the Westpac Help Desk
Contact your bank helpdesk to get pre-auths enabled, and then retry thetransaction Contact Details
1800 029 749
Related Files
Z0 -Modem Error
Who to Contact
Contact your POS Vendor
Contact Details
• Check the connections and the POS AME.
Related Files
• The dial may have taken more than 40 seconds.
• The com port and the modem may not be communicating. • Check that another program is not using the com port • Check the BIOS Settings to ensure they are correct Z1 -No Dial Tone
The EFTPOS modem has reported that there is no phone line connected Who to Contact
Check the phone line, and PABX extension (as there is no answer), Contact Details
Related Files
Try plugging a normal phone into the socket and dialling the number. A modem sound should happen on the other end.
Check that the modem line is not sharing a fax.
Z2 -No Host Answer
The modem has dialled the number but has not got a response Who to Contact
Contact your POS Vendor
Check the phone line, and PABX extension (as there is no answer),check the phone number.
Contact Details
Try plugging a normal phone into the socket and dialling the number. A Related Files
modem sound should occur on the other end. The possible other Z3 -Line Busy
Who to Contact
Contact the Westpac Help Desk
The EFTPOS modem has reported that the number it has tried to call isbusy. Retry the transaction. Contact Details
1800 029 749
Related Files
Z4 -No Host Number
Who to Contact
Contact your POS Vendor
Contact Details
Related Files
Installation Files.
Z5 -Power Fail
The POS has a power fail, transaction declined Who to Contact
Contact your POS Vendor
The power failed and the transaction did not complete. Retry thetransaction Contact Details
Related Files
Z6 -No Carrier
Who to Contact
Contact your POS Vendor
The was a synchronisation failure with the bank. The possible causesare the phone line, the bank modems or the EFTPOS modem.
Contact Details
Retry the transaction if the problem persists contact the phone Related Files
Z7 -Link Error
The EFT Client application cannot communicate with the EFT SRV.
Who to Contact
Contact your POS Vendor
Check the following to ensure that the connection is being made.
Contact Details
• The Client Icon in the system tray should be green, not red.
• A red icon means it cannot see the EFT SRV.
Related Files
• The POS has TCP/IP installed and is operational. • The POS is connected to the LAN.
• The EFT SRV is running on the machine that is connected to the bank

Source: ftp://203-174-189-174.syd.static-ipl.aapt.com.au/healthPOS(tm)/PC%20EFTPOS/Documents/QuickReferenceGuides/Bank%20Response%20Code%20Summaries/Westpac%20Response%20Code%20Extensive.pdf

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