Westpac - Extensive Response Code Report 00 -Approved
Approved. The transaction completed successfully
Who to Contact Contact Details Related Files 01 -Contact Bank
Declined-refer to card issuer. Unable to obtain electronic authorisation. Who to Contact
Call for authorisation from appropriate card issuer.
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 02 -Contact Bank Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 03 -Contact Bank Who to Contact Contact the Westpac Help Desk
Check that Westpac have the correct Pinpad ID (PPID) on file for yourTerminal ID. You will need to call the Technical area on the Westpac
Contact Details Related Files 04 -Contact Card Issuer
EFTPOS cannot be completed on this card. Who to Contact Contact the Westpac Help Desk
Try another form of payment. The card holder should contact their bank. Contact Details 1800 029 749 Related Files 05 -Cannot Pay Who to Contact Contact the Westpac Help Desk
Try another form of payment. The card holder should contact their bank. Contact Details 1800 029 749 Related Files 06 -Cannot Pay Who to Contact Contact the Westpac Help Desk
Try another form of payment. The card holder should contact their bank. Contact Details 1800 029 749 Related Files 08 -Approved Who to Contact
The transaction was approved with signature
Contact Details Related Files 12 -Tran not allowed Who to Contact
Retry the transaction using a different account or obtain another form of
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This is a bank generated response, contact the bank
Related Files 13 -Invalid Amount Who to Contact Contact the Westpac Help Desk
Retry the transaction, if the error continues contact the bank
Contact Details 1800 029 749 Related Files 14 -Card Number Invalid Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 15 -No Such Issuer Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 30 -Format Error Who to Contact
Power reset the Pinpad and then retry the transaction
Retry the transaction, if the error continues contact the bank
Contact Details 1800 029 749 Related Files 31 -Card Unsupported
The card type is not supported by this bank, the merchant will have to
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seek payment by another means, cash or another card.
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 33 -Expired Card Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 34 -System Error Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 36 -Restricted Card
There has been an error with the card, it is restricted
Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 38 -PIN Error Refer
The allowable PIN tries has been exceeded
Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 39 -Account Type Error
Account type doesn't exist. The customer probably selected the wrong
Who to Contact
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 41 -Card Error Refer
There has been an error with the card it has been reported lost. Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 43 -Card Error Refer
There has been an error with the card, it has been reported stolen. Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 51 -Cannot Pay
Insufficient funds to complete this transaction. Who to Contact
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 52 -No Cheque Account
A cheque account doesn't exist on this card. Who to Contact Contact the Westpac Help Desk
Try the transaction again with another account type. Contact Details 1800 029 749 Related Files 53 -No Savings Account
A savings account doesn't exist on this card. Who to Contact Contact the Westpac Help Desk
Try the transaction again with another account type. Contact Details 1800 029 749 Related Files 54 -Card Expired Who to Contact Contact the Westpac Help Desk
The customer will have to get a new card, the merchant will have to seekpayment by another means. Contact Details 1800 029 749 Related Files 55 -PIN Incorrect
The PIN is wrong. The PIN has to be re-tried. Who to Contact
The cardholder has enetered the wrong PIN
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This is a bank generated response, contact the bank
Related Files 56 -No Card Record
The bank cannot accept payment on this card. Who to Contact Contact the Westpac Help Desk
Retry the transaction on another card, if the error continues contact thebank
Contact Details 1800 029 749 Related Files 57 -System Error
This transaction is not permitted to the card holder. Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 58 -Invalid Trans
This transaction is not permitted to the terminal. Who to Contact
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 61 -Limit Exceeded
The withdrawal amount has reached it's limit
Who to Contact
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 62 -Card Error Refer
There has been an error with the card, the card is restricted
Who to Contact
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 63 -Keys Incorrect
The security keys in the pinpad are not correct. Who to Contact Contact the Westpac Help Desk
Ensure that another PINpad is not using the same terminal ID. Log thePINpad on. If the error continues contact your hardware provided as the
Contact Details Related Files 75 -PIN Error Refer
The allowable number of PIN tries has been exceeded
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Obtain another form of payment if the problem continues
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 77 -Approved Who to Contact Contact Details 1800 029 749 Related Files 91 -ISS Not Available Who to Contact Contact the Westpac Help Desk
Retry the transaction, if the error continues contact the bank, or call forauthorisation and process as a manual (e.g voucher) transaction. Contact Details 1800 029 749 Related Files 94 -Cannot Pay
There has been a duplicate transaction. Who to Contact
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files 96 -System Error
System malfunction, this is a general error. Who to Contact
This is a bank generated response, contact the bank, call them if the
Contact Details Related Files 97 -Approved
Settlement only. The reconciliation totals have been reset. Who to Contact Contact Details 1800 029 749 Related Files 98 -MAC Error Who to Contact Contact the Westpac Help Desk
Ensure that another PINpad is not using the same terminal ID. Log thePINpad on. If the error continues contact your hardware provider as the
Contact Details Related Files A1 -Recursive Call
This error can only occur if the POS System has attempted to use the
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PC EFTPOS system whilst it is already processing a request from the
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This is normally a development problem. The POS Vendor will have tocheck their system. Related Files ActiveX Control Overview.pdf A2 -General Failure
Windows Error. This should never occur. Check to see if the computer is
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This is a development problem. The POS Vendor will have to check their
Contact Details Related Files A4 -Invalid Merchant
This error occurs when the POS system attempts a transaction for a
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merchant number that does not exist. Contact Details Related Files A7 -Internal Buffer
This error is sent if the ActiveX control receives a message from the
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EFTPOS system that is smaller than is expected.
Have your POS Vendor enquire with PC-EFTPOS to ensure that the
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correct versions of the ActiveX control and EFT Client are being used. Related Files B2 -Unsupported Operation
The operation that was attempted by the POS is not supported in this
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This is a development problem. The POS Vendor will have to check their
Contact Details Related Files B3 -Client Offline
The EFT Client is not running. This could be from the service being
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stopped or another program using the EFT Client.
Check that only one version of the software is running. Also check that
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the generic POS is not running. Close all applications and reboot
Related Files Installation Files. B4 -Internal Buffer
This error is sent if the ActiveX control receives a message from the
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EFTPOS system that is larger than expected.
Enquire with Ingenico to ensure that the correct versions of the ActiveX
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control and EFT Client are being used. Related Files B5 -Invalid Amount
The POS has sent an invalid amount to the PC EFTPOS system. Who to Contact Contact your POS Vendor Contact Details
• The Purchase or Cashout amount being too large. • A cash out of $0.00 as a transaction. Related Files
• The amount is zero for the purchase. • Check the transaction
B6 -Invalid Dialog
The POS has set up invalid dialog parameters. Who to Contact Contact your POS Vendor Contact Details Related Files B7 -Invalid TXNTYPE
The POS has sent an invalid Transaction type. It could either be an
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invalid settlement option or an invalid transaction type. Contact Details Related Files B8 -Invalid TXNREF
The POS has sent an invalid transaction type. It may be too large or
Who to Contact Contact Details Related Files BY -PINpad Busy
The PINpad has reported that it is currently Busy processing a
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transaction. This transaction may be a reversal or some other
housekeeping task that the PINpad performs. Contact Details
The operator should wait (up to 30 seconds) and try again. Related Files D0 -Invalid AuthCode
The POS has sent an invalid authority code. The length is too long
Who to Contact Contact your POS Vendor Contact Details Related Files E2 -No Previous Txn
No previous transaction results when the PINpad tries to retrieve a
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transaction that hasn't occurred. This may happen when the PINpad is
Contact Details Related Files P2 -System Error Who to Contact Contact the Westpac Help Desk Contact Details 1800 029 749 Related Files P3 -System Error P3 Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files P6 -System Error P6
Invalid module, version number, or checksum received
Who to Contact Contact the Westpac Help Desk
This is a bank generated response, contact the bank
Contact Details 1800 029 749 Related Files P7 -System Error
Parameter download aborted by terminal re-logon
Who to Contact Contact the Westpac Help Desk Contact Details 1800 029 749 Related Files P8 -System Error P8 Who to Contact Contact the Westpac Help Desk
This is a common problem with the Westpac with new installs orupgrades. There is a configuration wrong at the bank. It will be either that
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the software version is wrong, or that the system has been set up to
receive a transaction from a Supertrack device. Inform the bank and they
Related Files PF -PINpad Offline
The PINpad is not responding. The possible causes could be a lack of
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power or it is attached to the wrong com port. There is something set up
incorrectly in the PC Bios affecting the PINpad. The PINpad is damaged. Contact Details
Check the power and the com ports. This is the main reason for thiserror. Ensure all cables are plugged in correctly. Related Files Installation Files.
See if the PINpad is damaged. Check the screen display, if it is blank itmay indicate damage to the PINPad. T0 -Approved
PINpad is idle awaiting a PC-EFTPOS Client request. The transaction
Who to Contact Contact Details Related Files T4 -System Error Who to Contact Contact the Westpac Help Desk
There has been a corrupt logon RCV from the bank
Contact Details 1800 029 749 Related Files T8 -Invalid Amount
An invalid amount was entered into the PINpad
Who to Contact Contact your POS Vendor Contact Details Related Files TB -No CPAT
A CPAT entry doesn't exist for the swiped card
Who to Contact Contact the Westpac Help Desk Contact Details 1800 029 749 Related Files TE -No Cash On Credit
A cashout transaction was attempted on a credit account
Who to Contact Contact Details Related Files TF -Init Required
PINpad requires logging on to the bank. Who to Contact Contact your POS Vendor
This is not an error. The PINpad requires a logon which it will do nexttime it contacts the bank
Contact Details Related Files TG -Display Error Who to Contact Contact your POS Vendor
There has been a communication problem between the PINpad and thePOS. Check the cabling of the PC to the PINpad, arrange to replace the
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PINpad and cables if this continues to occur. Related Files TH -Printer Error Who to Contact Contact your POS Vendor
The printer is not responding. Check the printer connections, the printerpower and the printer paper
Contact Details Related Files TI -Operator Timeout Who to Contact See the operator
The POS operator has cancelled the transaction at either the "entercard", "select account" or "enter pin" prompts
Contact Details Related Files TJ -System Error Who to Contact Contact PC EFTPOS Contact Details 02 9998 9800 Related Files TL -Signature Error
The signature was declined by the operator
Who to Contact See the operator
The transcation was declined on a signature request by pressing no onthe dialog screen
Contact Details Related Files TM -Operator Cancelled
The operator cancelled the transaction when a card of PIN or Account
Who to Contact Contact Details Related Files TQ -Expiry Error Who to Contact
Retry the transaction using a card which has not expired
Contact Details Related Files TV -Reversal Pending
The terminal has a reversal waiting to be uploaded to the bank. The
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terminal cannot be configured until this reversal has been uploaded
Log the PINpad on. This will force the reversal to be sent to the bank. Contact Details Related Files TX -Cannot Process
The PINpad is unable to process the request because it is not ready or
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the host has rejected a reversal or Payment advice transaction. Contact Details 1800 029 749 Related Files TY -Card Rejected Who to Contact Contact the Westpac Help Desk
Retry the transaction on another card. Contact Details 1800 029 749 Related Files TZ -Invalid Account
The selected account is not valid for the swiped card, for example
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SAVINGS was selected on a credit only card.
Retry the transaction and select a valid account for the card, or try a
Contact Details Related Files X0 -No Response
The Transaction timed out at the bank. Who to Contact Contact Details
• That the merchant and terminal ID's are correct. Westpac has 8 digitMerchant ID and 8 digit Terminal ID. Related Files
• The EFT SRV may have been set up for the wrong bank, check theEFT Server Control Panel
• Ensure that the Argent terminal adapter cable is a standard RS232cable, not a null modem cable.
• Also ensure that the bank has programmed the terminal ID's andenabled them to their system. X2 -Error 09 Who to Contact Contact the Westpac Help Desk Contact Details 1800 029 749 Related Files X3 -Error 01 Who to Contact Contact the Westpac Help Desk Contact Details 1800 029 749 Related Files X4 -System Error Who to Contact Contact PC EFTPOS
The PINpad has detected a mismatch on the STAN returned from thebank. Perform a manual logon if possible
Contact Details 02 9998 9800 Related Files X6 -Invalid Terminal ID
The PINpad has recevied a host message with the incorrect terminal id
Who to Contact Contact the Westpac Help Desk Contact Details 1800 029 749 Related Files X7 -MAC Error
MAC error detected by PINpad. Check the cables
Who to Contact Contact PC EFTPOS
The PINpad has detected a fault with the message authentication errorreturned from the bank. The transaction will retry the PINpad with a logon
Contact Details Related Files X8 -System Error Who to Contact Contact the Argent Help Desk
The transaction has failed due to an error at the Telstra NAC. The PDUerror Number will give an indication of what has failed
Contact Details 1300 137 100 Option 4 Related Files X9 -System Error Who to Contact Contact PC EFTPOS Contact Details 02 9998 9800 Related Files XA -System Error Who to Contact Contact PC EFTPOS Contact Details 02 9998 9800 Related Files XB -System Error Who to Contact Contact PC EFTPOS
An invalid response code was received from the bank
Contact Details 02 9998 9800 Related Files XC -Message Error Who to Contact Contact PC EFTPOS
An invalid message type was received from the bank
Contact Details 02 9998 9800 Related Files XD -Luhn Check Error
The LUHN check failed on the card. Either the card is invalid or the
Who to Contact Contact Details 1800 029 749 Related Files XE -Invalid Month
The month value in the expiry date is invalid
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If the card was swiped you should try another card, if the card numberwas entered into the terminal you should re-enter a valid expiry date. Contact Details Related Files XG -Unsupported Transaction
The transaction type attempted is not supported by this PINpad. Who to Contact Contact your POS Vendor Contact Details Related Files XN -Txn Not Allowed
The attempted transaction is not allowed on this PINpad. Who to Contact Contact your POS Vendor Contact Details Related Files XT -Config Required
The terminal needs to be configured before a transaction can be
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Configure the PINpad and attempt the transaction again. Refer to your
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EFTPOS manual or POS vendor for details on configuring your PINpad. Related Files XU -No Cashout Allowed
Cashout has been disabled on this terminal. Who to Contact Contact the Westpac Help Desk
Contact your bank helpdesk to get cashouts enabled, and then retry thetransaction
Contact Details 1800 029 749 Related Files XV -No Refund Allowed
Refund has been disabled on this terminal. Who to Contact Contact the Westpac Help Desk
Contact your bank helpdesk to get refunds enabled, and then retry thetransaction
Contact Details 1800 029 749 Related Files XW -No Pre-Auth Allowed
Pre-Auth has been disabled on this terminal. Who to Contact Contact the Westpac Help Desk
Contact your bank helpdesk to get pre-auths enabled, and then retry thetransaction
Contact Details 1800 029 749 Related Files Z0 -Modem Error Who to Contact Contact your POS Vendor Contact Details
• Check the connections and the POS AME. Related Files
• The dial may have taken more than 40 seconds.
• The com port and the modem may not be communicating.
• Check that another program is not using the com port
• Check the BIOS Settings to ensure they are correct
Z1 -No Dial Tone
The EFTPOS modem has reported that there is no phone line connected
Who to Contact
Check the phone line, and PABX extension (as there is no answer),
Contact Details Related Files
Try plugging a normal phone into the socket and dialling the number. A
modem sound should happen on the other end.
Check that the modem line is not sharing a fax. Z2 -No Host Answer
The modem has dialled the number but has not got a response
Who to Contact Contact your POS Vendor
Check the phone line, and PABX extension (as there is no answer),check the phone number. Contact Details
Try plugging a normal phone into the socket and dialling the number. A
Related Files
modem sound should occur on the other end. The possible other
Z3 -Line Busy Who to Contact Contact the Westpac Help Desk
The EFTPOS modem has reported that the number it has tried to call isbusy. Retry the transaction.
Contact Details 1800 029 749 Related Files Z4 -No Host Number Who to Contact Contact your POS Vendor Contact Details Related Files Installation Files. Z5 -Power Fail
The POS has a power fail, transaction declined
Who to Contact Contact your POS Vendor
The power failed and the transaction did not complete. Retry thetransaction
Contact Details Related Files Z6 -No Carrier Who to Contact Contact your POS Vendor
The was a synchronisation failure with the bank. The possible causesare the phone line, the bank modems or the EFTPOS modem. Contact Details
Retry the transaction if the problem persists contact the phone
Related Files Z7 -Link Error
The EFT Client application cannot communicate with the EFT SRV. Who to Contact Contact your POS Vendor
Check the following to ensure that the connection is being made. Contact Details
• The Client Icon in the system tray should be green, not red. • A red icon means it cannot see the EFT SRV. Related Files
• The POS has TCP/IP installed and is operational. • The POS is
connected to the LAN. • The EFT SRV is running on the machine that is connected to the bank
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Westpac - Extensive Response Code Report
05 -Cannot Pay
15 -No Such Issuer
38 -PIN Error Refer
53 -No Savings Account
61 -Limit Exceeded
94 -Cannot Pay
A4 -Invalid Merchant
B6 -Invalid Dialog
P2 -System Error
T0 -Approved
TG -Display Error
TQ -Expiry Error
X0 -No Response
X7 -MAC Error
XD -Luhn Check Error
XV -No Refund Allowed
Z3 -Line Busy